Debbie SibalSupport
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E-commerce Customer Support Specialist

I answer your customers like they’re mine.

Email support for health, fashion and baby stores. 75-95 emails per 4-hour shift, on US, EU or AU hours.

Email me Resume (PDF)
Debbie Sibal smiling at a cafe table

95 emails, four hours.

Demo inbox. Typical questions, no real customers.

  1. Fashion store2mWhere is my order?OpenResolved
  2. Health store3mDiscount code isn’t workingOpenResolved
  3. Fashion store4mWrong size, what can I do?OpenResolved
  4. Baby store6mWhen will this be back in stock?OpenResolved
  5. Fashion store7mTracking says delivered, nothing cameOpenResolved
  6. Health store9mCan I cancel my order?OpenResolved
  7. Health store11mCan I change my delivery address?OpenResolved
  8. Fashion store12mParcel came back to the senderOpenResolved
  9. Baby store14mMy order arrived damagedOpenResolved
  10. Health store15mZmiana adresu dostawyOpenResolved
  11. Fashion store17mDo you ship to my country?OpenResolved
  12. Baby store18mRefund status?OpenResolved
  13. Baby store20mI’d like to return thisOpenResolved
  14. Health store22mHow do I use this?OpenResolved
  15. Fashion store23mIs this true to size?OpenResolved
  16. Baby store25mMissing item in my parcelOpenResolved
  17. Health store27mParcel stuck for a weekOpenResolved
  18. Fashion store28mCan I add something to my order?OpenResolved
  19. Health store30mGdzie jest moja paczka?OpenResolved
  20. Baby store31mI need an invoiceOpenResolved
  21. Health store33mKiedy dostanę zwrot?OpenResolved
  22. Fashion store34mExchange for another color?OpenResolved
  23. Baby store36mWhere is my refund?OpenResolved
  24. Fashion store38mWrong item in my parcelOpenResolved

All answered.

95 emails. 4 hours.

The top of my range, from week one at a new client.

Four I opened

Where is my order?

Fashion storeResolved

What I did

  1. Checked the parcel in track123.
  2. Sent the tracking link and the next step in one reply.

Can I change my delivery address?

Health storeResolved

What I did

  1. Edited the address on the order in Shopify before it shipped.
  2. Confirmed the change in the same reply.

I’d like to return this

Baby storeResolved

What I did

  1. Logged it in the refund and return tracker.
  2. Sent the return steps, short and clear.

Gdzie jest moja paczka?

Where is my parcel?

Health store, PolandResolved

What I did

  1. Replied in Polish from a localized template, checked with translation.
  2. Flagged the stuck parcel to the shipping team.

How I write a reply.

Re: Where is my order? Sample reply

Hi {first_name},

Thanks for waiting! Your order is on its way. Here’s your tracking link: {tracking_link}

It’s with the courier now and should reach you by {date}. If it hasn’t moved by then, just reply here and I’ll chase it with our shipping team.

Have a lovely day,
Debbie

  1. Filled in by Template Copier, a tool I built.
  2. The answer comes first.
  3. I check the tracking before I reply.
  4. One clear next step, so they don’t write twice.

Polish customers, answered in Polish.

Limfae sells lymphatic drainage products in Poland. I run its customer inbox in Helpwave, with localized Polish templates and careful translation.

What I handle there

  • Parcel tracking and delivery problems
  • Address edits on orders in Shopify
  • Stuck and returned orders, with the shipping team
  • The Helpwave inbox, every shift
limfae.com
Limfae store homepage on a phone, in Polish
Limfae, the health store whose inbox I run with Shogo.fr.
Visit limfae.com

First day, first fix.

Refund and return sheet

OpenResolved

Day 1

The client’s refund and return sheet was messy.

Debbie

I rebuilt it into a cleaner tracker that same day.

Same night

“Oh wow, looks great. I will check this tonight, but it looks very good and I think we will implement it. Thank you!”

E-commerce store owner, day one

Where I’ve done this.

  1. Jan 2026 - Present

    Support Specialist, Shogo.fr

    European e-commerce stores, Helpwave inbox, Polish customers.

    Remote

  2. Feb 2025 - Jan 2026

    Shopify Expert Assistant / E-commerce Support, ThriveEdge

    Customer support and order management for Shopify stores.

    Remote

  3. Sep 2025 - Dec 2025

    Customer Service Representative, Alorica

    High-volume BPO inquiries within quality and handle-time targets.

    Part-time, on-site

What I work in

  • Helpwave
  • Shopify admin: orders, refunds, address edits
  • track123 for parcel tracking
  • Slack and Hubstaff
  • Template Copier (built by me)

Tested

English level test result: C2, advanced/mastery
C2 English (advanced/mastery)
Typing test result: 73 WPM, 98% accuracy, 72 WPM net
72 WPM net, 98% accuracy

My setup

Dual monitors and a headset. 227 Mbps fiber with 5G backup, and a backup MacBook.

Send me your busiest inbox.

Available now. Remote, full‑time or part‑time. US, EU and AU hours.

Email me sibaldebbie@gmail.com
Resume (PDF) Instagram @blairsibal